Effective Date: 14-09-2024
1. Introduction
At ip-tv.africa, we strive to provide high-quality IPTV services. If you are not satisfied with your purchase, please review our refund policy below to understand your options.
2. Refund Eligibility
To be eligible for a refund, you must meet the following criteria:
- Cancellation Request: You must request a refund within [number] days from the date of purchase.
- Non-Usage: The service must not have been used beyond the initial trial period, if applicable.
- Technical Issues: If you encounter technical issues, you must contact our support team to attempt resolution before requesting a refund.
3. Refund Process
To request a refund:
- Contact Us: Send an email to [contact@mybestiptv.pro] with your order details and the reason for your refund request.
- Review: Our support team will review your request and determine eligibility based on the criteria above.
- Resolution: If approved, we will process the refund to the original payment method. Please allow [number] business days for the refund to appear in your account.
4. Non-Refundable Items
The following items are non-refundable:
- Subscription Renewals: Refunds are not available for renewal payments after the initial purchase period.
- Content Access: Charges for individual content or pay-per-view events are non-refundable.
5. Service Issues
If you experience issues with our service, please contact our support team immediately at [contact@mybestiptv.pro]. We are committed to resolving any technical problems and ensuring your satisfaction.
6. Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after any changes signifies your acceptance of the updated policy.
7. Contact Us
If you have any questions or concerns regarding our refund policy, please contact us at:
Email: [contact@mybestiptv.pro]
Address:
2087 Stanley Rd,
Mkuze, KwaZulu-Natal,
3972, South Africa
Phone Number: +27 82 484 2230
Alternative Contact Number: +33 7 58 71 92 16
Thank you for choosing ip-tv.africa!